Last updated September 15, 2024
Thank you for shopping THE HOUSE OF KING DAWÏD @ALL HAIL TO THE MIGHTY EL. Please be advised: this is the Return & Refund Policy of THE HOUSE OF KING DAWÏD.
Thank you for your purchase. We hope that you are happy with the purchase you made. However, if you are not completely satisfied with your purchase for any reason at all, we ask that you be so kind to submit an Authorized Ticket Request (ATR) to allow us to make it right. Please see below for more information on our Return & Refund Policy.
THE HOUSE OF KING DAWÏD now honors replacements, refunds, or store credit for damaged or unusable Digital Downloads with approved ATR receipts (these will likely include error images), from THE HOUSE OF KING DAWÏD.
- All Digital Downloads are readily available immediately following a completed purchase. No physical exchanges are issued from THE HOUSE OF KING DAWÏD {the Shop} itself.
- The KING DAWÏD “Category” {not the Shop itself}, may contain select items that are not permitted for return {such as oils, powders, soaps, snacks, seasonings, lotions, etc.}, but issued replacement for damages incurred during shipping and handling, with an approved ATR request.
- ALL tangible items delivered through our third-party product issuer/drop shipper (Printify) may qualify for free replacements or refunds on damaged products and products containing manufacturing errors ONLY, IF we are contacted and made aware Within 30 Days of product delivery, through a simple submission of basic order info through an Authorized Ticket Request (ATR).
- All of our specially designed products are sold and handled by our third-party print-on-demand drop shipping service (Printify), including manufacturing, shipping, and replacements. Their replacements and refunds are governed by their Terms of Service after a timely ATR is submitted to us through our Homepage.
SHIPPING PROCESS
THE HOUSE OF KING DAWÏD offers Digital Downloads for customers worldwide. Our drop shipping supplier processes a number of our tangible products that ship to locations excluding North Korea, Russia, Belarus, and Ukraine.
We sincerely appreciate your patience with us in observance of these terms. As we encounter further growth, we anticipate greater change.
All tangible products within our Shop, THE HOUSE OF KING DAWÏD, will be shipped upon successful purchase -Monday through Friday, excluding holidays- via UPS, FedEX, USPS, or an alternate courier depending on your shipping destination and availability.
Packages are susceptible to common manufacturing errors and damage en route from and outside of—THE HOUSE OF KING DAWÏD third party drop-shipping courier grounds. For damaged products and items with manufacturing errors, please submit an Authorized Ticket Request (ATR) located within the pop out on our Homepage at the right hand side within the 30 day delivery time slot so your issue may be resolved accordingly and timely.
THE HOUSE OF KING DAWÏD utilizes third-party drop-shipping services for our specially designed items. Due to the uniqueness of our drop-ship items and because they are produced upon order, these items are only issued replacements for items that are damaged or possess a manufacturing error, and refunds may be issued for irreplaceable items based on their Terms of Service. Returns and exchanges will not be supported.
Things not honored consist of but are not limited to the following:
- Orders of the wrong size
- Orders of the wrong color
- A change of mind
- Incorrect order shipping details
THE HOUSE OF KING DAWÏD nor our drop-shipper will be held responsible for incorrect order information. Please be sure to note the Category and product variations prior to placing your order.
VIRTUAL PRODUCTS
Once virtual products (Digital Downloads) are purchased and confirmed they are not able to be refunded unless an approved ATR (containing your product image error) receipt is issued. We recommend creating an Authorized Ticket Request for assistance should you experience any issues whatsoever receiving or downloading these virtual products, through the pop out at your right on our Homepage.
AUTHORIZED TICKET REQUEST PROCESS
In support of safer security measures, superior fraud detection, and optimal sanitation measures, THE HOUSE OF KING DAWÏD has an *Authorized Ticket Request (ATR) System to alleviate excessive and unnecessary hassles when it comes to your product delivery or order satisfaction. We hope that you respect our Return & Refund Policy as we offer you the best service we are able to at this time. We sincerely appreciate your patronage in advance.
Our *Authorized Ticket Request System (ATR) is available to you for handling any issues that arise with your purchased goods that should require a refund, replacement, and all other matters you should wish to communicate with us about. An ATR is for submission of the necessary information to address your complaints, questions, or concerns. An ATR should only consist of minimal information such as order numbers, initials, or product order descriptions. Once your ATR is reviewed, you will receive correspondence pertaining to the issuance of your concern. Our ATR System may be found along the right hand side margin of our Homepage.
All STORE CREDIT and REPLACEMENTS are processed through the ATRs Here! pop out button on the right hand side of our Homepage.
In the spirit of better business practices, more streamlined operations, and greater service, this Return & Refund Policy is perpetual, enduring, and abiding.
Contact Us
If you have any questions concerning our Return & Refund Policy, please contact us via ATR.
